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FAQ
Frequently Asked Questions
How do I place an order?
A waiver form must be completed and received by Summit Group prior to the order being processed. The waiver form can be faxed to 630-775-1679 or mailed to the address below.
Summit Group
Attn: Allstate BUB Team
160 E. Fullerton Ave
Carol Stream, IL 60188
Waiver forms can be emailed to cs.allstateppd@summitmg.com. For security purposes, do not include your credit card information on the emailed waiver form. Please contact Customer Support at 1-877-494-7279 with your PO# and credit card information for any emailed orders.
S2P Requestors- Please note that waiver forms attached in the Ariba system do not automatically send to Summit Group. They must be submitted via one of the methods listed above.
Summit Group
Attn: Allstate BUB Team
160 E. Fullerton Ave
Carol Stream, IL 60188
Waiver forms can be emailed to cs.allstateppd@summitmg.com. For security purposes, do not include your credit card information on the emailed waiver form. Please contact Customer Support at 1-877-494-7279 with your PO# and credit card information for any emailed orders.
S2P Requestors- Please note that waiver forms attached in the Ariba system do not automatically send to Summit Group. They must be submitted via one of the methods listed above.
How do I obtain a PO number?
Reach out to your team administrator to obtain the PO number. For additional questions on placing orders via Ariba, please reach out to the Allstate S2P Help Desk.
What if I do not select one of the free options?
Select styles require additional payment from the employee. Additional costs are listed on the waiver form. Allstate covers the cost of shipping/handling and taxes. Any charges that are the responsibility of the employee must be received prior to the order being processed.
What if I owe additional money for my selection?
If you owe additional money for your selection, Summit Group accepts Visa, Mastercard, American Express and personal checks. Orders will NOT be processed until any additional payment due is received.
All orders are payable in U.S. dollars.
All orders are payable in U.S. dollars.
Will I need to pay sales tax for my order?
Please click HERE to see a current list of states requiring sales tax. Allstate will cover any applicable sales tax for your order.
When will I receive my selection?
Once the completed waiver form (with PO# listed on it) and payment (if applicable) are received, orders will ship within 48 business hours (subject to inventory being on hand).
What if my selection was damaged upon receipt?
It is important that all shipments be checked upon receipt for damages. If your package arrives in a damaged condition, you may want to refuse the shipment. We ask that all damaged packages be reported to Summit Group immediately. Claims for damage or defective items must be made within 30 days of receipt.
Can I return my selection?
Buckle Up Baby items are NOT eligible for return or exchange. Please contact cs.allstateppd@summitmg.com for additional information.
